Banlabat's Privacy Policy

Welcome to banlabat.com. This Privacy Policy ("Policy") explains how banlabat collects, uses, and protects your personal information. This Policy applies to our website, mobile application, and all digital services.

We believe privacy is a fundamental right. That is why banlabat handles the data of every registered member on its platform with the utmost care. By upholding the terms set out in this policy, we aim to earn your trust.

By browsing our website, creating an account, or using any of our services, you are considered to have accepted this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

Banlabat only collects information that is genuinely necessary for providing services, managing accounts, and meeting legal obligations. We never collect excessive or irrelevant data.

Information Collected Directly from You

• Identity Information: Full name, date of birth, national ID number.
• Contact Information: Email address, mobile number, current address.
• Account Information: Username, password (encrypted).
• Financial Information: bKash/Nagad/Rocket number, transaction history.
• KYC Documents: NID/passport photo, utility bill, or bank statement.

Automatically Collected Information

• Device Information: IP address, browser type, operating system.
• Usage Information: Pages visited, time spent on site, and traffic source.
• Location Information: General geographic location (country and city level only).
• Cookies & Tracking: Session cookies, performance cookies, and preference cookies.

Banlabat uses collected data solely for specified purposes. We never use your information for unrelated purposes or without your consent.

Marketing Communications

If you opted in to marketing communications during registration, we may send you emails or SMS about bonus offers, promotions, and new features. You can unsubscribe at any time — every email includes an "Unsubscribe" link at the bottom.

Banlabat never sells your personal data or shares it with advertisers. However, your information may be shared with third parties in certain specific circumstances.

When Information Is Shared

• Payment Processors: For transaction verification with bKash, Nagad, and Rocket — only the minimum necessary information.
• Identity Verification Services: With authorized third-party providers to complete the KYC process.
• Legal Authorities: When required by a lawful legal directive from the Government of Bangladesh or a regulatory authority.
• Fraud Prevention: Anonymized data shared with industry fraud detection networks.
• Business Transfers: In the event of a company merger or acquisition, with prior notice.

International Data Transfers

In some cases, your data may be processed outside Bangladesh. When this occurs, we ensure that adequate data protection measures are in place in the destination country and that the transfer complies with international data protection standards.

Banlabat uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Performance Cookies: To analyze which sections of the site are most visited — fully anonymized.
• Functional Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To analyze user behavior and improve our services — with your consent.

Cookie Controls

You can block or delete cookies at any time through your browser settings. Please note that blocking essential cookies may cause certain features of the site to stop working. Cookie management options are available in all major browsers, including Chrome, Firefox, and Safari.

Banlabat uses industry-leading technology and practices to protect your data. Our security team monitors systems around the clock and detects any unusual activity in real time.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Advanced protection at the server level.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Staff Training: All staff are regularly trained on data handling practices.
• Access Controls: Only authorized personnel can access specific data.

As a banlabat member, you have full control over your own data. We respect and support the exercise of the following rights.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Data Portability: You can receive your data in a structured format.
• Right to Object: You may object to certain types of processing.
• Right to Withdraw Consent: You can withdraw your marketing consent at any time.

To exercise any of these rights, email us at support@banlabat.com. We will respond within 30 business days. Additional information may be requested to verify your identity.

Banlabat strictly does not collect information from or provide services to anyone under the age of 18. Our platform is intended exclusively for adults.

Age is verified at registration and reconfirmed during the KYC process. If we become aware that a minor's data has been submitted, the account will be suspended immediately and all associated data will be deleted.

Banlabat does not retain your data longer than necessary. Specific retention periods are defined for each category of information.

Once the designated retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify you.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our Data Protection Team directly. We take every request seriously and respond promptly.

• Email: support@banlabat.com
• Subject Line: "Privacy Request — [your username]"
• Live Chat: Click the chat button at the bottom right of the website.
• Response Time: Typically within 7 business days; up to 30 business days for complex matters.
• Support Hours: 7 days a week, 24 hours a day.